GTBank Customer Loses N155,000 to Fraud, Bank Says No Refund

A customer of Guaranty Trust Bank (GTBank), who prefers to remain anonymous, shared her experience of losing N155,000 to unauthorized transactions. According to her, she began receiving alerts for these unauthorized debits between May 31 and June 2.

While recounting the incident to FIJ, she mentioned that during this period, she was in Port Harcourt, and she was also in the process of preparing to leave Nigeria. On the day of the incident, she had used her bank card to make some purchases.

The customer stated, “The first debit was for N20,500 on that evening, and I couldn’t immediately identify the transaction. The description on the alert displayed ‘DLO*GOOGLE Kukouri MoAbujaNG.'”

She continued, “Since it was already late, I couldn’t visit the bank on the same day. However, the next day while I was at the market, I received more debit alerts, all for the same amount. I promptly visited the bank to report the issue, and they assured me that they would initiate an investigation into the matter.”

According to the GTB customer, the bank said it was card fraud, and that it was carried out because her account had been compromised. She said she filled out a form but the bank later told her there was nothing they could do about the issue.

“GTB said the disputed sum was withdrawn from my account via a local WEB transaction, and since my card details were used, the bank would not grant my request for a refund,” the customer said.

When contacted for comments on June 22, GTB sent an automatic response: “Kindly note that we are reviewing your email and we will revert to you with our response within 12 hours.”

No update has been received from the bank since then.