NNPC Takes Disciplinary Action Against Service Agents Caught Under-Dispensing Fuel in Viral Video

The Nigerian National Petroleum Company Limited (NNPCL) has recently taken disciplinary measures against service agents employed by its retail division. These agents were found to be providing customers with less petrol than what they were paying for.

The company shared this information through an official tweet on a Tuesday. A video had been circulating on social media, showing service agents from NNPC Retail Ltd. engaging in the practice of under-dispensing fuel to customers.

In response to this situation, the NNPCL expressed its regret about the incident and assured that it remains committed to maintaining the high standards and quality of service that define the NNPC Ltd. brand.

It encouraged all its customers to always report any areas in need of improvement at its over 900 stations through social media channels and customer care lines:
09091000086-7.

The statement reads, “Dear Valued Customers, our attention has been drawn to a recent video circulating on social media depicting NNPC Retail Ltd. service agents apparently under-dispensing fuel to customers.

“While taking these actions very seriously, we would like to inform the general public that we have identified both the station and the individuals involved and have taken appropriate disciplinary action against the staff.

“Measures have already been put in place to prevent any future recurrence of such incidents across our retail network.

“In the spirit of open and transparent communication with our customers towards effective service improvement, we encourage our customers to always report any areas in need of improvement at our over 900 stations through our social media channels and customer care lines:
09091000086-7.

“We regret this unfortunate incident and will continue to uphold the high standards and quality of service that are hallmarks of the NNPC Ltd. brand.”