Stanbic IBTC Pension Managers reaffirms dedication to delivering high quality customer support to retirees

We’re conscious of a video at the moment circulating on-line exhibiting a consumer at one among our Expertise Centres who appeared distressed. Now we have since communicated with the consumer and efficiently resolved the priority and processed his advantages inside the established timeline.

We want to reassure our purchasers of our unwavering dedication to our imaginative and prescient assertion: “To safe the way forward for pension contributors by way of progressive options that empower them to retire nicely.” Our dedication to offering top-tier pension fund administration for each personal and public sector workers is obvious by way of our concentrate on well timed funds and efficient funding methods. Presently, we disburse about N7 billion month-to-month to nearly 80,000 retirees and have paid over N1.3 trillion to retirees because the inception of the Contributory Pension Scheme. With shareholders’ funds exceeding N60 billion, Stanbic IBTC Pension Managers is much above the regulatory minimal of N5 billion and nicely positioned to help our purchasers in reaching a safe retirement.

Olumide Oyetan, Chief Govt of Stanbic IBTC Pension Managers, famous, “Our precedence is immediate cost, because it ensures our purchasers’ monetary safety in retirement. With a community of 40 branches nationwide, we assure accessibility to our providers and help on the comfort of our purchasers.”

“We deeply recognize the suggestions from our purchasers and are always refining our providers to raised meet their wants. Our concentrate on integrity and transparency reinforces our status as dependable companions in retirement planning, permitting our purchasers to concentrate on having fun with their retirement with out monetary considerations. Moreover, Stanbic IBTC Pension Managers affords value-added providers corresponding to customized monetary planning recommendation and retirement planning instruments. Our digital platforms, together with cell apps and on-line portals, allow purchasers to observe their accounts and monitor their funds’ development conveniently, empowering them to make knowledgeable monetary choices.” Olumide added.

Stanbic IBTC Pension Managers additionally emphasizes efficient communication, using a number of channels—together with a 24/7 multilingual name middle—to make sure purchasers can simply attain out for help and data. This dedication to open communication displays its understanding of preserving purchasers knowledgeable and engaged.