#CustomerServiceWeek2024: Unity Bank’s Boss Reaffirms Dedication to Going Above and Past [PHOTOS]

The Managing Director/CEO of Unity Bank Plc, Mrs. Tomi Somefun has counseled the lender’s frontline employees for successfully translating its Buyer Service Constitution thereby forging a tradition of responsiveness and distinctive partnership to show unwavering dedication to clients.

In a message commemorating this yr’s Buyer Service Week, Mrs. Somefun celebrated with employees in customer support roles and expressed deep appreciation to the financial institution’s shoppers for his or her continued belief and loyalty, which have propelled the financial institution’s progress and success.

“This yr’s theme “Above and Past” helps our mission at Unity Bank which allows us to replicate on our collective journey to this point the place our clients are on the centre of our enterprise,” she mentioned.

Somefun additional acknowledged that the Financial institution is regularly investing in innovation in addition to revamping present methods, noting that new instruments and methods could be rolled out within the coming months to additional enrich buyer experiences. “Whether or not it’s via improved digital platforms or personalised companies, we’re dedicated to enhancing the way in which you financial institution with us,” she added.

Whereas acknowledging the important position frontline employees play in creating lasting relationships with clients, Somefun mentioned that via dedication, resilience, and professionalism, Unity Bank Buyer Service has demonstrated that it embodies the “Above and Past” theme of this yr’s celebration.

“Day after day, our employees transcend the decision of obligation, guaranteeing that each buyer interplay is dealt with with care and excellence. They’re the explanation our clients proceed to decide on Unity Bank.”

Additionally talking, the Financial institution’s Chief Buyer Service Officer, Elfrida Igebu mentioned that, “All through the week, we’ve seen firsthand what it means to go the additional mile. Our dedication to exceeding expectations, personalizing experiences, and displaying real empathy has set us aside and created lasting connections with our clients.”

She famous that the completely different actions lined as much as have fun the customer support week “have strengthened the crew’s skilled capabilities and bolstered the bonds that make us a united crew.”

From October 7 – 11, the Financial institution lined up a number of actions to have fun clients and the distinctive groups in its over 200 branches nationwide, rewarding excellent employees members, whereas reflecting on the theme of this yr’s occasion – Above and Past.

The Financial institution has continued to prioritize the shopper over the previous few years via its elevated concentrate on digital technique. For example, over the previous 4 years, it has maintained its dedication to customer support excellence by introducing modern digital merchandise such because the multilingual USSD banking *7799#, and cellular banking answer, UniFi which have boosted clients’ entry to the Financial institution’s companies, whereas facilitating comfort.

These digital banking channels are continuously up to date with new and thrilling options to place the shoppers first and make their banking experiences top-notch within the trade.