FirstBank Upgrades FirstMobile for an Enhanced Digital Banking Expertise

FirstBank has introduced the total restoration of providers on Firstmobile, its cellular banking platform, following a downtime earlier this week which occurred following a current improve of the cellular banking software.

Firstmobile is now up and working because the Financial institution stays dedicated to delivering seamless and progressive monetary providers to reinforce the digital banking expertise of our prospects, no matter the place they could be throughout the globe.

Nevertheless, prospects who nonetheless expertise challenges in accessing or utilizing their Firstmobile app are inspired to contact our devoted customer support staff, FirstContact, through any of the means beneath:

On cellphone: 070 FIRSTCONTACT (0700 34778 2668228) 02014485500, 07080625000, 08070194190

E mail: [email protected] [email protected]

Along with Firstmobile, prospects can proceed to get pleasure from handy entry to a variety of banking providers through our different channels, together with:

• FirstOnline – our on-line banking platform
• Firstmonie Pockets
• Firstmonie (Agent Banking)
• FirstBank ATMs throughout the nation
• FirstBank Playing cards (Debit and Credit score)
• *894# (USSD Banking)

We’re dedicated to making sure that every one prospects return to having fun with a seamless banking expertise on Firstmobile as we perceive the important position and worth You place on Firstmobile, your favorite digital banking software. We sincerely remorse any inconvenience prompted throughout this service disruption.

For updates and extra data on FirstBank, its services, please comply with us on our social media channels – through @firstbanknigeria on Instagram, @FirstBankngr on Twitter and First Bank of Nigeria Restricted on Fb.

About FirstBank

First Bank of Nigeria Restricted “FirstBank”, established in 1894, is the premier financial institution in West Africa, a number one monetary inclusion providers supplier in Africa, and a digital banking large.

FirstBank’s worldwide footprints minimize throughout three continents ─ Africa, Europe and Asia, with FirstBank UK Restricted in London and Paris; FirstBank in The Democratic Republic of Congo, Ghana, The Gambia, Guinea and Sierra Leone; FBNBank in Senegal; and a FirstBank Consultant Workplace in Beijing, China. All of the subsidiary banks are totally registered by their respective Central Banks to offer full banking providers.

Apart from offering home banking providers, the subsidiaries additionally have interaction in worldwide cross-border transactions with FirstBank’s non-Nigerian subsidiaries, and the consultant places of work in Paris and China facilitate commerce flows from Asia and Europe into Nigeria and different African international locations.

For over 130 years, FirstBank has constructed an excellent popularity for strong relationships, good company governance, and a robust liquidity place, and has been on the forefront of selling digital fee within the nation with over 13 million playing cards issued to prospects (the primary financial institution to realize such a milestone in Nigeria). FirstBank has continued to make vital investments in know-how, innovation and transformation, and its cashless transaction drive has been steadily accentuated with just about 23 million energetic FirstBank prospects signed up on digital channels together with the USSD Fast Banking service by the nationally famend *894# Banking code.

With over 42 million buyer accounts (together with digital wallets) unfold throughout Nigeria, UK and sub-Saharan Africa, the Financial institution supplies a complete vary of retail and wholesale monetary providers by greater than 820 enterprise places of work and over 243,400 agent places unfold throughout 772 out of the 774 Native Authorities Areas in Nigeria.

Along with banking options and providers, FirstBank supplies pension fund custody providers in Nigeria by First Pension Custodian Nigeria Restricted and nominee and related providers by First Nominees Nigeria Restricted.

FirstBank’s dedication to Range is proven in its insurance policies, partnerships and initiatives corresponding to its workers’ ratio of feminine to male (about 39%:61%; and 32% girls in administration) in addition to the FirstBank Girls Community, an initiative that seeks to deal with the gender hole and improve the participation of girls in any respect ranges throughout the organisation.  As well as, the Financial institution’s membership of the UN Girls is an affirmation of a deliberate coverage that’s according to UN Girls’s Girls Empowerment’s Rules (WEPs) ─ Equal Alternative, Inclusion, and Non-discrimination.

For six consecutive years (2011 – 2016), FirstBank was named “Most Beneficial Financial institution Model in Nigeria” by the globally famend The Banker Journal of the Monetary Instances Group and “Greatest Retail Financial institution in Nigeria” eight occasions in a row, 2011 – 2018, by the Asian Banker Worldwide Excellence in Retail Monetary Companies Awards.

In 2023, FirstBank acquired notable awards together with “Greatest Non-public Financial institution for Sustainable Investing in Africa 2023” by International Finance Awards; “Greatest Sustainable Financial institution in Nigeria 2023” by Worldwide Buyers Awards; “Greatest Bespoke Banking Companies in Nigeria 2023” by Worldwide Buyers Awards; “Greatest Monetary Inclusion Service Supplier in Nigeria 2023” by Digital Banker Africa; and “African Financial institution of the 12 months” by African Management Journal; ’’Greatest Company Financial institution in Nigeria 2023’’ by Euromoney Awards and ‘’Most Revolutionary Banking Model – Nigeria 2023’’ by International Manufacturers Award.

Considerably, FirstBank’s International Credit score Ranking was A+ with a constructive outlook whereas scores by Fitch and Customary & Poor’s have been A (nga) and ngBBB+ respectively each with Secure outlooks as at September 2023. FirstBank maintained the identical stage of worldwide credit score scores because the sovereign; a milestone that was achieved in 2022 for the primary time since 2015.

FirstBank continued to achieve large acclaim on the worldwide stage with a number of worldwide awards and recognitions acquired to date in 2024. A few of these embrace Nigeria’s Greatest Financial institution for ESG 2024 and Nigeria’s Greatest Financial institution for Corporates 2024 each awarded by Euromoney Awards for Excellence; Greatest SME Financial institution in Africa and in Nigeria by The Asian Banker International Awards; Greatest Non-public Financial institution in Nigeria and Greatest Non-public Financial institution for Sustainable Investing in Africa by International Finance Awards; Greatest Company Financial institution in Nigeria 2024, Greatest CSR Financial institution in Nigeria 2024, Greatest Retail Financial institution in Nigeria 2024, Greatest SME Financial institution in Nigeria 2024 and Greatest Non-public Financial institution in Nigeria 2024 all awarded by the International Banking and Finance Awards.

Our imaginative and prescient is “To be Africa’s Financial institution of first alternative” and our mission is “To stay true to our identify by offering one of the best monetary providers attainable”. This dedication is anchored on our core values of EPIC – Entrepreneurship, Professionalism, Innovation and Buyer-Centricity. Our strategic ambition is “To ship accelerated progress in profitability by customer-led innovation and disciplined execution” and our model promise is at all times to ship the final word “gold customary” of worth and excellence to place You First in each respect.

Folake Ani-Mumuney

Group Head, Advertising and marketing & Company Communications

First Bank of Nigeria Restricted