No Plan for Buyer Methods improve FirstBank assures

 We want to handle a deceptive report circulating within the media relating to a system improve at FirstBank.

The message which was incorrectly interpreted and reported was despatched to, and meant for our distributors solely and targeted on transitioning from our present I-Provider Platform (our automated platform that connects us to suppliers) to a brand new Cloud-based Provider Platform (worldclass platform for managing suppliers), to allow further capabilities and advantages for our distributors.

Please be told that no system improve is at present underway, and all our buyer functions are absolutely operational. We’re not experiencing disruption to our companies, and our banking techniques, buyer transactions, channels, and so forth, won’t be affected by the improved provider platform.

Relaxation assured that our dedication to seamless service supply stays unwavering as you proceed to take pleasure in uninterrupted entry to our companies.

About FirstBank

First Bank of Nigeria Restricted “FirstBank”, established in 1894, is the premier financial institution in West Africa, a number one monetary inclusion companies supplier in Africa, and a digital banking large.

FirstBank’s worldwide footprints minimize throughout three continents ─ Africa, Europe and Asia, with FirstBank UK Restricted in London and Paris; FirstBank in The Democratic Republic of Congo, Ghana, The Gambia, Guinea and Sierra Leone; FBNBank in Senegal; and a FirstBank Consultant Workplace in Beijing, China. All of the subsidiary banks are absolutely registered by their respective Central Banks to offer full banking companies.

Apart from offering home banking companies, the subsidiaries additionally have interaction in worldwide cross-border transactions with FirstBank’s non-Nigerian subsidiaries, and the consultant workplaces in Paris and China facilitate commerce flows from Asia and Europe into Nigeria and different African international locations.

For over 130 years, FirstBank has constructed an impressive popularity for stable relationships, good company governance, and a robust liquidity place, and has been on the forefront of selling digital cost within the nation with over 13 million playing cards issued to clients (the primary financial institution to attain such a milestone in Nigeria). FirstBank has continued to make important investments in expertise, innovation and transformation, and its cashless transaction drive has been steadily accentuated with nearly 23 million lively FirstBank clients signed up on digital channels together with the USSD Fast Banking service by way of the nationally famend *894# Banking code.

With over 42 million buyer accounts (together with digital wallets) unfold throughout Nigeria, UK and sub-Saharan Africa, the Financial institution gives a complete vary of retail and wholesale monetary companies by way of greater than 820 enterprise workplaces and over 243,400 agent places unfold throughout 772 out of the 774 Native Authorities Areas in Nigeria.

Along with banking options and companies, FirstBank gives pension fund custody companies in Nigeria by way of First Pension Custodian Nigeria Restricted and nominee and related companies by way of First Nominees Nigeria Restricted.

FirstBank’s dedication to Variety is proven in its insurance policies, partnerships and initiatives resembling its staff’ ratio of feminine to male (about 39%:61%; and 32% girls in administration) in addition to the FirstBank Girls Community, an initiative that seeks to handle the gender hole and improve the participation of girls in any respect ranges inside the organisation.  As well as, the Financial institution’s membership of the UN Girls is an affirmation of a deliberate coverage that’s in step with UN Girls’s Girls Empowerment’s Ideas (WEPs) ─ Equal Alternative, Inclusion, and Non-discrimination.

For six consecutive years (2011 – 2016), FirstBank was named “Most Invaluable Financial institution Model in Nigeria” by the globally famend The Banker Journal of the Monetary Occasions Group and “Finest Retail Financial institution in Nigeria” eight occasions in a row, 2011 – 2018, by the Asian Banker Worldwide Excellence in Retail Monetary Companies Awards.

In 2023, FirstBank obtained notable awards together with “Finest Personal Financial institution for Sustainable Investing in Africa 2023” by International Finance Awards; “Finest Sustainable Financial institution in Nigeria 2023” by Worldwide Buyers Awards; “Finest Bespoke Banking Companies in Nigeria 2023” by Worldwide Buyers Awards; “Finest Monetary Inclusion Service Supplier in Nigeria 2023” by Digital Banker Africa; and “African Financial institution of the Yr” by African Management Journal; ’’Finest Company Financial institution in Nigeria 2023’’ by Euromoney Awards and ‘’Most Revolutionary Banking Model – Nigeria 2023’’ by International Manufacturers Award.

Considerably, FirstBank’s International Credit score Score was A+ with a optimistic outlook whereas rankings by Fitch and Normal & Poor’s have been A (nga) and ngBBB+ respectively each with Secure outlooks as at September 2023. FirstBank maintained the identical degree of worldwide credit score rankings because the sovereign; a milestone that was achieved in 2022 for the primary time since 2015.

FirstBank continued to realize broad acclaim on the worldwide stage with a number of worldwide awards and recognitions obtained to this point in 2024. A few of these embrace Nigeria’s Finest Financial institution for ESG 2024 and Nigeria’s Finest Financial institution for Corporates 2024 each awarded by Euromoney Awards for Excellence; Finest SME Financial institution in Africa and in Nigeria by The Asian Banker International Awards; Finest Personal Financial institution in Nigeria and Finest Personal Financial institution for Sustainable Investing in Africa by International Finance Awards; Finest Company Financial institution in Nigeria 2024, Finest CSR Financial institution in Nigeria 2024, Finest Retail Financial institution in Nigeria 2024, Finest SME Financial institution in Nigeria 2024 and Finest Personal Financial institution in Nigeria 2024 all awarded by the International Banking and Finance Awards.

Our imaginative and prescient is “To be Africa’s Financial institution of first selection” and our mission is “To stay true to our identify by offering the perfect monetary companies doable”. This dedication is anchored on our core values of EPIC – Entrepreneurship, Professionalism, Innovation and Buyer-Centricity. Our strategic ambition is “To ship accelerated progress in profitability by way of customer-led innovation and disciplined execution” and our model promise is at all times to ship the last word “gold normal” of worth and excellence to place You First in each respect.

Folake Ani-Mumuney

Group Head, Advertising and marketing & Company Communications

First Bank of Nigeria Restricted