NCC urged to intervene as 9mobile service disruptions persist

Nigerian telecom operator 9mobile has been grappling with ongoing service outages since Friday, leaving subscribers throughout the nation unable to make calls, entry the web, or use cellular knowledge.

With the disruptions persevering with into the sixth day, customers are rising more and more pissed off and at the moment are calling on the Nigerian Communications Fee to step in and tackle the problem.

The President of the Nationwide Affiliation of Telecoms Subscribers, Adeolu Ogunbanjo, confirmed the continuing service points, emphasising that 9mobile’s monetary difficulties are a key issue contributing to the persistent community disruptions.

“The community has been dangerous, and I can affirm it. It’s affecting numerous subscribers throughout the nation,” Ogunbanjo instructed The PidomNigeria.

With the scenario worsening, Ogunbanjo is urging the NCC to take instant motion.

“The NCC must intervene instantly. It’s important that they name a stakeholders’ assembly to debate the best way ahead and discover options to the challenges 9mobile is dealing with,” he added.

He additionally reminded dissatisfied clients that cellular quantity portability permits them to modify service suppliers if they need.

A number of 9mobile subscribers have taken to social media to precise their dissatisfaction, citing poor community protection, unresponsive customer support, and a complete lack of sign in some areas.

A subscriber in Ejigbo, Lagos, urged the NCC to research the matter, stating, “It’s been too lengthy with out decision. It is a severe subject, and we’d like the NCC to step in.”

A subscriber in Uyo, Akwa Ibom, Emmanuel Davis, added, “Please, can somebody inform me what’s going on with the 9mobile community in Uyo? That is an excessive amount of. It’s gone off every now and then.”

Different customers highlighted the widespread nature of the disruptions. Shekari Mercy responded, “Solely 5 days and also you’re complaining? Kafanchan in Kaduna and its environs have been with out that community for over a yr now.”

The Lead Public Relations Officer at 9mobile, Chineze Amanfo, has not but responded to The PidomNigeria’s inquiries in regards to the ongoing service disruptions.

The frustration just isn’t restricted to service outages alone. Some customers are additionally dissatisfied with 9mobile’s buyer assist.

One buyer, Rexwadada, expressed frustration over being unable to succeed in customer support, saying, “What is occurring to the 9mobile Community? I can’t even attain their buyer care line to complain as a result of my line was out of the blue barred.”

9mobile, acquired by LightHouse Telecommunications in July 2024, has lengthy confronted operational challenges, together with declining funding in infrastructure.

These difficulties have contributed to a gentle lower within the variety of ported subscribers, dropping from a peak of twenty-two,539 in July 2015 to round 3,000 per thirty days in recent times.