Stanbic IBTC Bank tops KPMG rankings for fourth consecutive yr in Retail Banking and second consecutive yr in SME Banking

Stanbic IBTC Bank, a member of Stanbic IBTC Holdings, has as soon as once more solidified its standing because the  main monetary establishment by topping the Retail Banking and SME Banking classes within the not too long ago concluded 2024 KPMG West Africa Banking Business Buyer Expertise Survey.

This exceptional achievement marks the fourth consecutive yr Stanbic IBTC Bank has led in Retail Banking with a buyer expertise rating of 75.5 per cent and the second consecutive yr it has dominated the SME Banking phase with a formidable rating of 77.3 per cent.

Stanbic IBTC Bank’s retail banking excellence displays its unwavering concentrate on buyer satisfaction, seamless account administration, and revolutionary digital options. Prospects have praised the financial institution for its sturdy cellular banking options, excessive transaction success charges, and swift challenge decision. Key updates to its cellular app, akin to enhanced safety features and personalised budgeting instruments, have bolstered the financial institution’s management place. One retail buyer shared, “Stanbic IBTC’s responsiveness and fast decision of surprising account exercise reaffirmed my confidence of their providers.”

Within the SME Banking phase, Stanbic IBTC Bank continues to shine with its dedication to addressing the distinctive wants of small and medium enterprises. Prospects have highlighted the financial institution’s environment friendly fee processing, proactive challenge decision, and personalised relationship administration. A survey respondent acknowledged, “Stanbic IBTC’s SME providers have been a recreation changer for my enterprise, providing unmatched assist and options which can be each well timed and efficient.”

The survey highlighted that Stanbic IBTC’s management is rooted in its dedication to core ideas of buyer expertise excellence—integrity, decision, expectations, time, effort, personalisation, and empathy. These values drive the financial institution’s potential to ship distinctive service and foster lasting buyer belief.

Commenting on this achievement, Wole Adeniyi, Chief Govt of Stanbic IBTC Bank, stated:
“We’re honored to be recognised as Nigeria’s high Retail and SME financial institution for 4 and two consecutive years respectively. This achievement displays our dedication to innovation, customer-centricity, and excellence. We are going to proceed to boost the bar in offering monetary providers that empower people and companies throughout Nigeria.”

Wanting forward, Stanbic IBTC Bank stays devoted to offering Nigerians with high notch monetary providers and additional strengthening its place because the main end-to-end monetary providers supplier within the nation. The financial institution presents a complete vary of banking options tailor-made to particular person and enterprise wants and is dedicated to driving monetary inclusion and fostering financial development by way of revolutionary and dependable providers.