Stanbic IBTC Pension Managers re-introduces self-service channels, an modern method for patrons to serve themselves

Stanbic IBTC Pension Managers, a number one pension fund administration agency in Nigeria and a subsidiary of Stanbic IBTC Holdings PLC, has reaffirmed its dedication to enhancing buyer expertise by offering modern options via the self-service channels. That is to make sure that prospects get the assist they want shortly.

These self-service choices goal to streamline processes and supply quick access to pension administration companies, reflecting Stanbic IBTC Pension Supervisor’s dedication to buyer satisfaction and comfort; placing them accountable for their monetary future.

One in every of such channels is MyPension Portal, accessible by way of the corporate’s web site www.stanbicibtcpension.com. It  affords prospects a user-friendly platform to handle their pension particulars effortlessly. This portal permits for simple updates of private data, requests for reference letters to submit at faculties and embassies, and the flexibility to modify between funding funds. It additionally gives the comfort of accessing and requesting statements at any time, relieving prospects of pointless stress and paperwork.

As well as, the Stanbic IBTC Pension Managers module on the Cellular App, accessible for obtain on Google Play Retailer and App Retailer, allows customers to view their pension account steadiness, monitor contributions and funding efficiency, monitor latest transactions and contributions, and obtain alerts for essential pension account updates.

For individuals who desire SMS entry, prospects can merely textual content “Assist” to the shortcode 30388 from their registered cell phone to obtain directions on performing numerous duties by way of SMS. The agency has additionally streamlined the method for utilizing contact numbers, permitting prospects to connect with the Stanbic IBTC Pension Supervisor’s Interactive Voice Response (IVR) system for complete steering on a variety of enquiries and transactions.

Olumide Oyetan, Chief Government, Stanbic IBTC Pension Managers, reiterated the agency’s dedication to enhancing pension administration by enhancing ease and effectivity. “By getting acquainted with and utilising these choices to their fullest, prospects can get pleasure from the advantages of flexibility and independence,” he acknowledged.

Oyetan additional underscored the agency’s dedication to leveraging know-how to enhance pension administration for patrons, making certain the supply of the self-service channels 24/7 for checking account balances, updating private particulars, or making enquiries seamlessly.

“These self-service channels empower prospects to take management of their expertise as we goal to satisfy and exceed their expectations via these user-friendly platforms,” Olumide stated.