Customs Blames SON Integration Glitch For Commerce Disruption

The Nigeria Customs Service (NCS) on Thursday addressed issues raised by importers and licensed customs brokers over latest delays in transmitting Product Certificates for Kind M and the B’Odogwu platform.

The service clarified that the glitch didn’t exempt the SONCAP process required for PAAR processing.

Assistant Comptroller of Customs and NCS Spokesperson, Abdullahi Maiwada, defined that the disruption resulted from technical integration challenges through the onboarding of the “Requirements Organisation of Nigeria (SON) onto the B’Odogwu platform on July 23, 2025”.

He said that the system-related points quickly disrupted merchants’ means to precisely seize their Kind M, PAAR, and Single Items Declaration (SGD).

He listed the particular challenges, together with restricted area for dealer names, incorrect information formatting, lacking 10-digit product codes, unclear error messages, and issues linking Tax Identification Numbers (TIN) to dealer profiles.

Though NCS resolved the problems inside its personal system, it required additional collaboration to finish the fixes on SON’s finish.

He stated, “The Nigeria Customs Service is happy to substantiate that each companies have efficiently resolved the transmission points.

“Product Certificates and SONCAP paperwork are actually being transmitted seamlessly, and the backlog of affected transactions is being cleared.

“In a bid to constantly assist stakeholders, the NCS has rolled out nationwide implementation of the B’Odogwu platform throughout Zones A, B, C, and D, with educated officers on the bottom to supply hands-on technical help to merchants and licensed brokers.”

Maiwada reaffirmed the service’s dedication to transparency, collaboration, and stakeholder engagement.