CSW 2025: SIFAX Group Demonstrates Dedication to Service Excellence Throughout Subsidiaries

SIFAX Group has as soon as once more demonstrated its robust dedication to service excellence and buyer satisfaction because it joined organisations internationally to rejoice the 2025 Buyer Service Week themed “Mission: Potential.”

The weeklong celebration, which occurred throughout all SIFAX subsidiaries, was designed to understand each inside and exterior prospects, reinforce teamwork, and deepen the corporate’s customer-first tradition.

Mrs. Wunmi Eniola-Jegede, on the grand finale on Friday, reiterated the corporate’s pledge to constantly enhance buyer expertise by means of employees empowerment and innovation.

“At SIFAX, our prospects, inside and exterior, are on the coronary heart of all the things we do. Their satisfaction defines our success, and we are going to hold investing in folks and processes to make service excellence a way of life,” she said.

She additional counseled workers and prospects for his or her loyalty and contributions to the corporate’s success. She appreciated employees for his or her arduous work and dedication, urging them to maintain elevating the bar in service supply.

In response to her, this is a chance to mirror on the corporate’s progress journey, admire those that had served faithfully, and keep in mind colleagues who had handed on through the years.

Additionally talking on the occasion, Mr. Oliver Omajuwa, Deputy Director, Technique and Operations, famous that the theme “Mission Potential” captures the essence of SIFAX’s service philosophy, which views each problem as a chance to excel by means of the fitting angle and teamwork.

In response to him, “There are two classes of shoppers — the exterior prospects who patronise us, and the inner prospects who work throughout the firm. The way in which we deal with each other internally displays in how we deal with our exterior prospects.” He urged employees to see colleagues as household and to make sure that private variations by no means intervene with service supply.

Earlier within the week, from Ports and Cargo Dealing with Providers to SIFAX Logistics and Skyway Aviation Dealing with Firm (SAHCO), subsidiaries took half within the weeklong occasions that showcased SIFAX’s unified customer-service philosophy. Staff participated in situation performs, orientation classes, and team-building workouts designed to enhance communication and responsiveness.

From the adorning of workplaces and buyer appreciation gestures to the Function-Swap Day, the place Managing Administrators and Heads of Enterprise Items took turns serving as customer support representatives, every exercise was designed to assist leaders and workers expertise service from completely different views.

The Group additionally prioritised employees well-being by means of a Well being and Wellness Day, providing free blood strain, sugar stage, and BMI checks for workers and prospects. Well being specialists engaged individuals in an eye-care consciousness session that careworn the significance of preventive care and office security, significantly for workers who work lengthy hours on computer systems.

An interactive Expertise Sharing Session coordinated by Mrs. Catherine Abuah, Group Head, Advertising and Chairperson of the Buyer Service Week Committee, offered a platform for workers to change sensible insights on dealing with buyer issues and enhancing inside processes.

The grand finale, featured trivia, video games, and a cake-cutting ceremony. Departmental representatives participated in pleasant competitions and picture classes that fostered unity and pleasure throughout groups.

The 2025 Buyer Service Week celebration, which ran from October 6 to 10, as soon as once more highlighted SIFAX Group’s dedication to constructing a office the place workers really feel valued and prospects obtain distinctive service at each touchpoint proving that for SIFAX, Mission: Potential is not only a theme, however a tradition.