Moniepoint raises the alarm over alleged digital smear marketing campaign

Moniepoint MFB has addressed current public issues and ongoing authorized proceedings, clarifying that the matter now earlier than the courtroom will not be about buyer criticism however fairly about allegations of a coordinated digital hurt marketing campaign presently beneath investigation by legislation enforcement authorities.

Talking at a media convention held on Wednesday in Lagos, the corporate, by its Public and Media Relations Supervisor, Bemigho Awala, acknowledged that it had not arrested, detained, or requested the arrest of any particular person for criticising its companies.

In keeping with Moniepoint, patterns on social media engagement that border on creating status mistrust and indicators of coordination able to triggering public panic and undermining confidence within the monetary system started to emerge.

The agency emphasised that it respects Nigerians’ proper to specific opinions, ask questions, and maintain establishments accountable, noting that buyer suggestions stays central to its product and repair enhancements.

The corporate, nonetheless, defined that current developments revealed patterns of exercise that prolonged past routine criticism.

With a platform that helps tens of millions of people and companies whereas using 1000’s throughout each Native Authorities Space in Nigeria, Moniepoint acknowledged that it operates at a scale the place defending public belief is essential not solely to its enterprise, however to the soundness of the broader monetary ecosystem.

“In response to those issues, the corporate confirmed that it formally reported the matter to legislation enforcement authorities, according to its duty as a regulated monetary establishment,” Awala acknowledged. He famous that the case is now being dealt with independently by the suitable companies, with prosecution led by the related Nigerian Police workplace.

Moniepoint additional clarified that the problems earlier than the courtroom are framed round allegations together with coordinated inducement, fabricated narratives, impersonation, and reputational hurt. The corporate harassed that these are allegations that shall be examined and decided by the due judicial course of.

The corporate added that the case has taken on broader significance, highlighting rising dangers inside the digital ecosystem and the necessity for clear boundaries between reputable expression and organised digital conduct that could be dangerous.

Whereas reaffirming its respect for the judicial course of and its choice to not litigate the matter within the media, Moniepoint acknowledged that current public conversations, together with these surrounding expenses and insurance policies, have raised issues. It assured stakeholders that such suggestions is being taken severely and is informing ongoing efforts to enhance communication, service supply, and buyer expertise.

Moniepoint additionally emphasised that whereas criticism is a vital a part of a wholesome ecosystem, it should not be distorted by falsehoods, inducement, or coordinated digital actions that erode public confidence.

Reassuring Nigerians, the corporate acknowledged that its focus stays firmly on the tens of millions of people and companies who depend on its platform each day. It reaffirmed its dedication to working with integrity, transparency, and accountability, noting that belief stays the muse of its relationship with clients.