Businesses must replace faulty goods, compensate – Consumer protection agency

The General Manager, Lagos State Consumer Protection Agency (LASCOPA), Mr Afolabi Solebo, says that businesses have a responsibility to promptly replace faulty goods or provide adequate compensation.

According to Solebo, the replacement or compensation is line with consumer protection laws.

The general manager made this known in a statement issued by Mr Rufai Adesile,  Assistant Director, Public Affairs of LASCOPA, on Saturday in Lagos.

He emphasised the importance of ensuring safe products to gain  confidence of consumers.

Solebo said that consumer confidence would be built on availability of safe and high-quality products that would meet established standards and regulatory requirements.

He encouraged consumers to report grievances through appropriate channels

Solebo gave the assurance of the agency’s continued commitment to protecting consumer rights and ensuring fair treatment in the marketplace.

“Consumers have the right to seek redress when sold defective, substandard or unsafe products,” he said. 

Vanguard News